Our client, a growing organization in the corporate travel industry, is seeking a Key Account Manager to join their team. This role involves managing and developing key client relationships, analyzing account performance, and identifying opportunities for growth. The position requires a candidate skilled in client retention, relationship management, and travel industry technology.

Salary + Additional Benefits:

• $95,000-$100,000
• Medical, Dental, Vision Insurance
• 401K - company match

• Manage and develop strong relationships with key corporate clients, serving as the primary commercial contact for assigned accounts.
• Monitor service levels, SLAs, and overall account performance, handling escalations and working with internal teams to resolve issues.
• Analyze client travel spend, patterns, and performance data to identify optimization opportunities.
• Conduct regular client review meetings and strategic business reviews to assess account profitability and satisfaction.
• Develop and implement account plans focused on client retention, satisfaction, and growth.
• Identify and pursue opportunities to increase revenue within existing accounts.
• Collaborate with operations, finance, revenue management, marketing, and business development teams.
• Support client projects such as travel policy reviews, technology implementations, and process improvements.

• Minimum of 5 years of account management experience within the travel industry.
• Strong understanding of corporate travel and customer experience principles.
• Proven ability to build and maintain client relationships and manage complex escalations.
• Analytical skills with the ability to interpret data and create actionable strategies.
• Excellent communication, presentation, and negotiation skills.
• Proficiency with GDS platforms and travel-specific technology (e.g., Sabre, Amadeus, Concur).
• Experience with travel management company (TMC) operations preferred.
• CPIM certification is a plus.
• Ability to work independently with minimal oversight.
• Strong interpersonal skills, especially for engaging with senior-level clients.