A leading company in the residential interior design industry is seeking an International Customer Experience Representative to manage international orders and support global customers with accuracy and professionalism. The ideal candidate is a polished, detail-oriented communicator with a strong interest in global business and customer service. Communicating effectively, the new hire will deliver a seamless international customer experience by processing orders, coordinating with internal teams, and managing order lifecycles while ensuring timely fulfillment and maintaining high service standards. 

Salary:  $27-31/hr 
Location: Houston, TX 
Type of Position: Temp-to-Hire 

Responsibilities:  

• Process international customer orders with precision in JDE, Salesforce, and Partner Insight, ensuring correct pricing, product codes, shipping instructions, and compliance with internal guidelines. 

• Manage the full order lifecycle - from purchase order receipt through booking release - ensuring timely and accurate fulfillment. 

• Respond promptly to international customer inquiries via phone, email, and chat with polished, professional communication reflecting the company's brand. 

• Provide customers, sales teams, and internal partners with timely updates on order status, timelines, and shipment details. 

• Assess customer needs, address routine inquiries, and escalate complex issues appropriately while maintaining high customer satisfaction. 

• Monitor orders proactively and communicate delays, changes, or obstacles impacting fulfillment before they escalate. 

• Coordinate returns and RMAs by tracking aged cases, ensuring prompt resolution, and collaborating with internal teams. 

• Prepare export documentation - including commercial invoices, packing lists, and certificates of origin - and ensure compliance with HTS codes, Incoterms, and U.S. export regulations. 

• Maintain accurate documentation and records for all customer interactions, orders, and export files while supporting continuous process improvement. 

• Manage workload effectively in a dynamic environment, seeking guidance proactively to prevent bottlenecks. 

• Collaborate cross-functionally with teammates and internal partners to accomplish organizational goals and resolve challenges. 

• Embody company values, including commitment, dependability, and a consistent professional presence. 

Requirements: 

• Bachelor's degree in Communications, International Business, Broadcasting, Marketing, Public Relations, or a related field - recent graduates are encouraged to apply 

• Exceptional verbal and written communication skills in English; articulate, confident, and professional across all channels - phone, email, and chat 

• Polished professional presentation and personal appearance consistent with a luxury brand standard; you take pride in representing the company with elegance and poise 

• Cross-cultural awareness and a genuine interest in global business; study abroad experience, coursework in international relations, or proficiency in a second language is a strong plus 

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) with the demonstrated ability to quickly learn new systems and platforms 

• Exceptional organizational skills and sharp attention to detail, with high accuracy in recordkeeping and order processing 

• Ability to manage competing priorities calmly and effectively in a fast-paced environment 

• A collaborative, solutions-oriented mindset with the ability to work cross-functionally across teams 

• Familiarity with JDE, Salesforce, or similar ERP/CRM platforms is a plus - we will train the right candidate 

• Exposure to international logistics, export documentation (commercial invoices, HTS codes, Incoterms), or ACE Portal is an advantage but not required 

• Genuine enthusiasm for delivering exceptional customer experiences and a curiosity for the luxury design and interiors world 

• Reliable, punctual, and committed to a consistent Monday-Friday schedule; occasional flexibility may be requested 

• Make balanced, fact-based decisions while remaining composed and professional under pressure 

• Solve problems collaboratively by engaging colleagues and subject matter experts 

• Sustain focused attention on detail-intensive tasks without losing sight of the overall customer experience 

• Absorb and retain knowledge about the luxury lighting industry, global trade practices, and business dynamics 

• Anticipate needs, potential obstacles, and next steps proactively 

• Communicate clearly and concisely - in both internal correspondence and client-facing interactions 

• Respect the timelines and requirements of internal and external stakeholders to drive outcomes 

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. 

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