Our client, a fast-growing organization in the residential and commercial plumbing services sector, is seeking a Plumbing Services Manager to lead day-to-day service operations and team performance. This role blends hands-on technical leadership with people management, scheduling oversight, customer escalation support, and accountability for departmental productivity and profitability.

Salary + Additional Benefits:

• $90,000-$115,000
• Medical, Dental, Vision Insurance
• 401K - company match

• Lead, supervise, coach, and develop residential and commercial plumbing technicians and support staff to drive strong performance and engagement.
• Oversee daily service department operations, including dispatching, scheduling, workforce utilization, and on-time service delivery.
• Set clear expectations for productivity, quality, customer experience, and accountability; track performance and follow through on results.
• Conduct performance evaluations, provide ongoing feedback and coaching, and implement improvement plans as needed.
• Partner with leadership on recruiting, interviewing, hiring, onboarding, and training of plumbing technicians and support personnel.
• Foster a positive, safety-focused, results-driven culture with strong communication between field teams and office/management.
• Identify staffing needs and coordinate resources to meet changing operational demand.
• Resolve employee concerns, promote teamwork, and ensure consistent communication and alignment across the department.
• Oversee service, repair, maintenance, and installation work across residential and commercial environments.
• Provide technical guidance and advanced troubleshooting support for complex plumbing issues.
• Ensure accurate diagnosis, repair, and installation of water supply systems, sewer and drain systems, gas piping, fixtures, water heaters, and related equipment.
• Review drawings/diagrams/specifications and align work scope to job requirements.
• Coordinate inspections, permits, and required regulatory documentation as applicable.
• Monitor job progress, workmanship quality, technician productivity, and service completion standards.
• Ensure all work aligns with applicable codes, safety standards, and licensing requirements.
• Step into the field as needed to support technicians and resolve operational challenges.
• Monitor productivity, labor, materials, and job profitability; drive operational performance improvements.
• Assist with department budgeting, financial objectives, and performance goals.
• Review service estimates, job costs, invoices, and work orders for accuracy and profitability.
• Identify opportunities to improve efficiency, reduce waste, and increase revenue while maintaining service standards.
• Establish and monitor key metrics (e.g., productivity, completion rates, customer satisfaction, and revenue performance).
• Collaborate with leadership on initiatives that support business growth and continuous improvement.
• Maintain high customer service standards and handle escalated customer concerns with timely, professional resolution.
• Support technicians in communicating findings, recommended repairs, and service options to customers.
• Build and maintain relationships with customers, contractors, vendors, and business partners.
• Identify opportunities to strengthen customer relationships, improve service delivery, and generate repeat business.
• Promote professionalism, integrity, quality workmanship, and customer satisfaction throughout the department.
• Enforce compliance with applicable regulations, building codes, and workplace safety requirements.
• Conduct quality-control checks and address workmanship issues promptly.
• Promote safe work practices and reinforce a strong safety culture.
• Ensure proper care, maintenance, and accountability for company vehicles, tools, equipment, and materials.
• Maintain accurate documentation, inspection records, and service reporting.

• 5+ years of hands-on plumbing experience across both residential and commercial systems
• Active Texas Journeyman Plumber License or Texas Master Plumber License in good standing
• Proven experience supervising, coaching, training, and evaluating employees
• Prior leadership experience managing a plumbing service department or service operations function
• Strong knowledge of residential and commercial installations, maintenance, diagnostics, and repairs
• Experience managing technician schedules, daily workloads, service assignments, and field operations
• Demonstrated ability to improve productivity, operational efficiency, and customer satisfaction
• Working knowledge of applicable plumbing codes, inspection requirements, and safety regulations
• Experience managing labor costs, material usage, service estimates, and performance metrics
• Strong leadership, interpersonal, organizational, and problem-solving skills
• Ability to prioritize effectively and make sound operational decisions in a fast-paced environment
• Valid driver's license
• Preferred:
  • Texas Master Plumber License
  • Prior experience as a Plumbing Service Manager, Plumbing Operations Manager, Plumbing Supervisor, or Department Manager
  • Experience leading multiple technicians across residential and commercial service work
  • Experience managing budgets, revenue goals, and profitability targets
  • Familiarity with field-service management software
  • Experience implementing performance improvement initiatives and operational best practices
  • Strong customer relationship management and business development capabilities