A leading corporate services company is seeking a Client Support Coordinator to join the team. This is an opportunity for a proactive, solutions-focused professional to manage client enquiries from first contact through to confirmed booking in a fast-growing environment. The Client Support Coordinator is responsible for progressing enquiries through key stages, maintaining service levels, and delivering high-quality quoting, booking, and communication with clients and property partners.

Salary + Additional Benefits:

• $49,000 + Bonus
• Medical, Dental, Vision Insurance
• 401K - company match

• Respond to new enquiries promptly via email and phone, meeting response targets and SLAs.
• Conduct needs analysis to understand key requirements (location, budget, dates, stay purpose, preferences, policies and any must-haves) and confirm any missing information.
• Own the enquiry through to booking where appropriate, maintaining momentum through structured follow-up and objection handling (availability, price, approvals and timing).
• Always be available to take calls, ensuring calls are answered within 3 rings and with a warm, professional greeting in line with the company policy.
• Use the company's reservation system as the starting point, where possible, for recommendations and build choice across a relevant set of options that best matches the customer's needs.
• Apply industry knowledge to identify the 'perfect match' and explain clearly why each option is suitable, highlighting benefits and differentiators.
• Ensure each quote is positioned around value: what meets the brief, what is flexible, and what the customer gains.
• Use the telephone as the preferred method to speed up conversion and deliver a personal service.
• Call property partners/suppliers to confirm availability, clarify details and negotiate rates/ terms where possible.
• Highlight negotiated savings in customer communications (e.g., improved rates, added value, flexible terms) and document outcomes clearly.
• Follow up key conversations in writing, keep records accurate and audit ready.
• Prepare accurate, professional quotes and reservation paperwork in line with company standards.
• Manage reservation admin tasks including amendments, extensions, cancellations, check-in information and documentation, ensuring data quality across systems.
• Maintain clean notes and statuses so enquiries can be picked up seamlessly by the wider team as part of follow-the-sun workflows.
• Resolve day-to-day issues and minor complaints quickly and professionally, setting expectations and keeping the customer informed.
• Escalate early when service delivery is at risk, or when the case is complex, urgent or commercially sensitive.
• Work closely with Client Consultants and Senior Client Consultants to priorities workload, share updates and support team SLAs.
• Strive to be productive in your work and always be proactive informing managers when you have capacity to take on more.
• Contribute to improving templates, processes and knowledge bases to increase speed, quality and conversion.

• Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable)
• Confident using the phone for outbound and inbound customer conversations, including needs analysis and structured follow-up
• Ability to negotiate or influence outcomes (rates, terms or solutions) and articulate value clearly