A well-established, growing packaging and distribution company is seeking a Customer Service Manager to lead a cross-functional team supporting customer operations, logistics coordination, and inbound activities. This role is ideal for a hands-on leader who enjoys developing teams, improving processes, and ensuring a high level of service across a fast-paced operation.

This position will oversee multiple functional areas and play a key role in driving team performance, communication, and overall customer experience.

Salary + Additional Benefits:

• $80,000-$100,000
• Medical, Dental, Vision Insurance
• PTO + Paid Holidays

• Manage and lead a team of 12 direct reports across customer service, warehouse coordination, and inbound operations.
• Provide oversight to additional indirect reports within dispatch functions.
• Coach, train, and develop team members to improve performance and service delivery.
• Ensure timely and accurate communication with customers regarding orders, shipments, and inquiries.
• Partner with internal teams to coordinate logistics, inventory, and operational workflows.
• Identify process improvement opportunities to enhance efficiency and customer satisfaction.
• Monitor team performance metrics and implement improvements where needed.
• Support a collaborative, team-oriented culture across departments.

• Spanish Bilingual required
• 5+ years of experience in customer service, logistics, transportation, or 3PL environments
• Prior leadership or supervisory experience required
• Strong ability to train, develop, and motivate a team
• Excellent communication and problem-solving skills
• Hands-on leadership style with the ability to work in a fast-paced environment
• Strong organizational skills and attention to detail
• Stable work history with demonstrated growth and progression