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Vice President of Patient Services

Addison, TX 75001

Posted: 04/17/2024 Employment Type: Direct Hire Function: Medical/Healthcare Job Number: 23373 Pay Rate: $160,000-$170,000

Job Description

A fast-growing healthcare company is looking for a Vice President of Patient Services to play an integral role in the success and growth of the organization. The ideal candidate is a senior-level professional in the healthcare industry with patient service, infusion, and specialty experience, along with proficiency in business process improvement methodologies, a dedication to fostering a culture of continuous learning, and sharp financial insight. Working cross-functionally, the new VP will significantly impact the organization's performance and success by providing visionary leadership, implementing strategic initiatives, and ensuring the growth and development of the team.
Location: Addison, TX
Type of Position: Direct Hire
Salary: $160,000-$170,000 + 15% bonus

  • Demonstrate knowledge of the business environment and business requirements.
  • Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, human capital, external customers).
  • Build an organizational culture in which passion for continuous learning and improvement is innate.
  • Instill and promote a culture of personal and professional engagement among all members of the operating team.
  • Take a positive, equitable approach to developing employees through training, coaching, and mentoring.
  • Shape and develop division strategy and organization.
  • Ensure proper reporting structure with divisions and departments.
  • Ensure collaboration between departments within Patient Service operations.
  • Help identify opportunities and areas for improvements across the organization.
  • Advise the COO on key planning issues that relate to and impact the operations of the company.
  • Determine resource allocation among teams.
  • Keep peers and the COO informed about business activities, performance, opportunities, and recommended courses of action.
  • Lead Department Managers in evaluating and taking actions that are consistent with the company's overall strategy.
  • Lead Patient Services team in achievement of quality and performance goals.
  • Ensure adherence to annual operating plans, organizational initiatives, and budgets.
  • Improve quality performance by working collaboratively with the quality and compliance organizations, identifying root causes of defects, and developing measurable corrective action plans. 
  • Identify and benchmark industry best practices.
  • Develop operational goals for each team which are aggressive, yet obtainable, and tied to long-term goals of the company.
  • Improve quality by supporting best practices, processes, or methods and identifying new/needed skills.
  • Develop and execute strategic business framework focused on decreasing quality defects, improving service, lowering cost, and improving employee engagement.
  • Mentor and develop managers and staff to assume leadership roles both formally and informally, via role modelling and facilitating staff participation in a shared leadership structure.
  • Direct patient care team effectively as team leader and change agent.
  • Develop and implement effective communication channels to provide information to all staff members; provide the forum for staff to verbalize concerns, issues, and ideas in a non-threatening environment.
  • Develop and continually enhance a positive working relationship and the ability to problem solve with other members of the patient care delivery team, including pharmacists, nurses, and other departments.
  • Direct the development, implementation, and administration of a shared decision-making model.
  • Represent patient services at established meetings with other clinical and non-clinical leaders.
  • Advocate for staff regarding allocation of resources including FTEs, systems, equipment, and support.
  • Meet regularly with nursing management and staff nurse members, sales, and other support services to facilitate problem resolution, information exchange, planning and timely communication.
  • Provide for the establishment and implementation of patient care standards including policies and procedures that meet national, state, and local rules and regulations as well as voluntary accreditation standards.
  • Participate in the evaluation, selection, and integration of health care technology and information management systems that support patient needs and the efficient utilization of patient care resources.
  • Design and implement patient care programs that meet the care needs of the patient populations served.
  • Ensure that processes and policies for patient care are designed to foster the ability of the staff to meet patient and family needs rather than navigating complex systems within institution.
  • Plan, promote, and conduct quality monitoring and enhancement activities.
  • Collaborate with other disciplines in the monitoring, evaluation, and enhancement of facility wide continuous quality enhancement program; develop, direct, and monitor the effects of patient care redesign programs.
  • Create effective and ongoing programs to monitor, evaluate, and improve the quality of care and services.
  • Utilize analysis of outcomes, processes, and other indicators to evaluate the adequacy of the annual staffing plan to drive improvement and to demonstrate successes and opportunities.
  • Identify key quality indicators to be monitored and evaluated.
  • Use benchmark data from internal and external sources to identify opportunities for improvement.
  • Provide for the development and management of operating and capital budgets for patient care areas; responsible for overall performance according to budget.
  • Direct creative strategies to lower costs while enhancing quality.
  • Develop monitoring systems to provide accurate and timely assessment of performance according to budget.
  • Demonstrate and create expectation of consistency in application of human capital policies and procedures across departments.
  • Demonstrate accountability for human capital management by monitoring, correcting variances for productive and non-productive utilization.
  • Promote programs to provide job related growth and upward mobility for the staff in areas of responsibility.
  • Provide employees with specific, timely, and constructive feedback including meaningful and annual performance appraisals.

  • Bachelor’s degree in healthcare, business, management, or related field
  • 7+ years or more post-graduate experience in health care functions: patient services, infusion, specialty leadership operations, call center, and patient care leadership.
  • Extensive experience in supervising large staff and budget
  • Proven record of meeting and exceeding operations labor budget expectation.
  • Demonstrated strong financial acumen
  • Demonstrated skills and expertise with integration and implementation of new pharmacy systems and software
  • Proven savings record via system enhancement and process reengineering and improvement
  • Agile methodology and system development
  • Six Sigma and Process Improvement experience (CMI, Kaizen) with proven track record
  • Experience interfacing with different practice, regulatory, and compliance bodies (ACHC, CMS, URAC)

Meet Your Recruiter

Lindsey Rodriguez
Senior Search Director - Murray Professional

Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.


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