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Vice President of Patient Services

Addison, TX 75001

Posted: 04/17/2024 Employment Type: Direct Hire Function: Medical/Healthcare Job Number: 23373 Pay Rate: $160,000-$170,000

Job Description

A fast-growing healthcare company is looking for a Vice President of Patient Services to play an integral role in the success and growth of the organization. The ideal candidate is a senior-level professional in the healthcare industry with patient service, infusion, and specialty experience, along with proficiency in business process improvement methodologies, a dedication to fostering a culture of continuous learning, and sharp financial insight. Working cross-functionally, the new VP will significantly impact the organization's performance and success by providing visionary leadership, implementing strategic initiatives, and ensuring the growth and development of the team.
                                               
Location: Addison, TX
Type of Position: Direct Hire
Salary: $160,000-$170,000 + 15% bonus

Responsibilities:
  • Demonstrate knowledge of the business environment and business requirements.
  • Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, human capital, external customers).
  • Build an organizational culture in which passion for continuous learning and improvement is innate.
  • Instill and promote a culture of personal and professional engagement among all members of the operating team.
  • Take a positive, equitable approach to developing employees through training, coaching, and mentoring.
  • Shape and develop division strategy and organization.
  • Ensure proper reporting structure with divisions and departments.
  • Ensure collaboration between departments within Patient Service operations.
  • Help identify opportunities and areas for improvements across the organization.
  • Advise the COO on key planning issues that relate to and impact the operations of the company.
  • Determine resource allocation among teams.
  • Keep peers and the COO informed about business activities, performance, opportunities, and recommended courses of action.
  • Lead Department Managers in evaluating and taking actions that are consistent with the company's overall strategy.
  • Lead Patient Services team in achievement of quality and performance goals.
  • Ensure adherence to annual operating plans, organizational initiatives, and budgets.
  • Improve quality performance by working collaboratively with the quality and compliance organizations, identifying root causes of defects, and developing measurable corrective action plans. 
  • Identify and benchmark industry best practices.
  • Develop operational goals for each team which are aggressive, yet obtainable, and tied to long-term goals of the company.
  • Improve quality by supporting best practices, processes, or methods and identifying new/needed skills.
  • Develop and execute strategic business framework focused on decreasing quality defects, improving service, lowering cost, and improving employee engagement.
  • Mentor and develop managers and staff to assume leadership roles both formally and informally, via role modelling and facilitating staff participation in a shared leadership structure.
  • Direct patient care team effectively as team leader and change agent.
  • Develop and implement effective communication channels to provide information to all staff members; provide the forum for staff to verbalize concerns, issues, and ideas in a non-threatening environment.
  • Develop and continually enhance a positive working relationship and the ability to problem solve with other members of the patient care delivery team, including pharmacists, nurses, and other departments.
  • Direct the development, implementation, and administration of a shared decision-making model.
  • Represent patient services at established meetings with other clinical and non-clinical leaders.
  • Advocate for staff regarding allocation of resources including FTEs, systems, equipment, and support.
  • Meet regularly with nursing management and staff nurse members, sales, and other support services to facilitate problem resolution, information exchange, planning and timely communication.
  • Provide for the establishment and implementation of patient care standards including policies and procedures that meet national, state, and local rules and regulations as well as voluntary accreditation standards.
  • Participate in the evaluation, selection, and integration of health care technology and information management systems that support patient needs and the efficient utilization of patient care resources.
  • Design and implement patient care programs that meet the care needs of the patient populations served.
  • Ensure that processes and policies for patient care are designed to foster the ability of the staff to meet patient and family needs rather than navigating complex systems within institution.
  • Plan, promote, and conduct quality monitoring and enhancement activities.
  • Collaborate with other disciplines in the monitoring, evaluation, and enhancement of facility wide continuous quality enhancement program; develop, direct, and monitor the effects of patient care redesign programs.
  • Create effective and ongoing programs to monitor, evaluate, and improve the quality of care and services.
  • Utilize analysis of outcomes, processes, and other indicators to evaluate the adequacy of the annual staffing plan to drive improvement and to demonstrate successes and opportunities.
  • Identify key quality indicators to be monitored and evaluated.
  • Use benchmark data from internal and external sources to identify opportunities for improvement.
  • Provide for the development and management of operating and capital budgets for patient care areas; responsible for overall performance according to budget.
  • Direct creative strategies to lower costs while enhancing quality.
  • Develop monitoring systems to provide accurate and timely assessment of performance according to budget.
  • Demonstrate and create expectation of consistency in application of human capital policies and procedures across departments.
  • Demonstrate accountability for human capital management by monitoring, correcting variances for productive and non-productive utilization.
  • Promote programs to provide job related growth and upward mobility for the staff in areas of responsibility.
  • Provide employees with specific, timely, and constructive feedback including meaningful and annual performance appraisals.

Requirements:
  • Bachelor’s degree in healthcare, business, management, or related field
  • 7+ years or more post-graduate experience in health care functions: patient services, infusion, specialty leadership operations, call center, and patient care leadership.
  • Extensive experience in supervising large staff and budget
  • Proven record of meeting and exceeding operations labor budget expectation.
  • Demonstrated strong financial acumen
  • Demonstrated skills and expertise with integration and implementation of new pharmacy systems and software
  • Proven savings record via system enhancement and process reengineering and improvement
  • Agile methodology and system development
  • Six Sigma and Process Improvement experience (CMI, Kaizen) with proven track record
  • Experience interfacing with different practice, regulatory, and compliance bodies (ACHC, CMS, URAC)

Meet Your Recruiter

Lindsey Rodriguez
Senior Search Director - Murray Professional

Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.

 

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About Addison, TX

Discover exciting job opportunities around Addison, Texas! Nestled in the vibrant Dallas-Fort Worth metroplex, Addison offers a unique blend of thriving businesses, upscale dining spots like Kenny's Wood Fired Grill, fascinating art galleries, and lively entertainment options like WaterTower Theatre. With its strategic location, diverse industries, and renowned events like Taste Addison and Oktoberfest, this area provides endless growth possibilities for job seekers. Come join us in the heart of Texas and explore career paths that match your ambition and passions. Let's build your future together in Addison!