A global manufacturing company in the plate heat exchanger industry is looking for a Service Supervisor responsible for directing the operations performed in a shift or group of the service team. The ideal candidate is a LEAN expert who knows service management best practices. Communicating effectively, the new leader will achieve productivity goals by ensuring compliance with established production specifications & schedules, cost metrics, and safety & quality standards while meeting/exceeding customer expectations.

Salary + Additional Benefits:

• $57,000-$67,000
• Medical Insurance
• Dental Insurance
• Life Insurance

• Supervise the day-to-day activities of a team of production workers
• Supervise staff to ensure that all production tasks are performed and all machines and equipment are operated safely.
• Provide training and coaching when needed.
• Develop and implement production schedules and procedures
• Execute LEAN practices.
• Plan and monitor production activities to achieve cost and quality targets and production schedules.
• Drive the coordination of shop activities between production and service.
• Drive the process flow while being the liaison between the shop floor and office personnel.
• Monitor monthly inspections and compliance objectives.
• Monitor the volume and quality of output and adjust tasks, timing, equipment set-up, or inputs so that production specifications are met and resources are used efficiently.
• Prepare production reports so that performance problems can be identified and resolved.
• Ensure compliance of applicable standards, such as: Policy, SOP, ISO, ASME, etc.
• Manage the development, engagement, and retention of employees that meet the measurable department objectives.
• Interact and communicate with employees to monitor performance, engagement, and employee development
• Perform other duties as assigned.
• Accountabilities
  • Follow and ensure employee adherence to HSE (Health, Safety, and Environment) and related work instructions.
  • Assist with implementation of HSE regulations and policies.
  • Assist in setting goals and objectives for team members for achievement of operational results: Safety; Quality; Delivery; and Productivity (SQDP).
  • Manage the development, engagement, and retention of employees.
  • Plan, organize, schedule, and control production.
  • Ensure all products are produced efficiently, on-time, within budget, and to standard.
  • Drive the lean enterprise system in all phases in the production process.
  • Meet the department objectives/KPI’s.
  • Lead the Production department in all Continuous Improvement and Lean Initiatives.

• High School Education diploma, or equivalent
• Accredited Technical Diploma or University Degree (or international equivalent) preferred
• Minimum 3+ years of service management experience
• Minimum 2+ years production supervisory experience
• Heat Exchanger experience is a plus
• LEAN experience in manufacturing environment
• LEAN bronze Certification preferred
• Effectively communicate with internal and external business partners, English preferred
• Maintain compliance with organizational Core Values
• Exhibit and develop organizational Leadership Competencies
• Create, maintain, and comply Production SOP’s