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Service Supervisor

Houston, TX 77041

Posted: 02/17/2023 Employment Type: Direct Hire Function: Light Industrial Job Number: 22473 Pay Rate: $57,000-$67,000

Job Description

A global manufacturing company in the plate heat exchanger industry is looking for a Service Supervisor responsible for directing the operations performed in a shift or group of the service team. The ideal candidate is a LEAN expert who knows service management best practices. Communicating effectively, the new leader will achieve productivity goals by ensuring compliance with established production specifications & schedules, cost metrics, and safety & quality standards while meeting/exceeding customer expectations.

Salary + Additional Benefits:

  • $57,000-$67,000
  • Medical Insurance
  • Dental Insurance
  • Life Insurance

Location: Houston, TX 77041
Type of Position: Direct Hire

  • Supervise the day-to-day activities of a team of production workers
  • Supervise staff to ensure that all production tasks are performed and all machines and equipment are operated safely.
  • Provide training and coaching when needed.
  • Develop and implement production schedules and procedures
  • Execute LEAN practices.
  • Plan and monitor production activities to achieve cost and quality targets and production schedules.
  • Drive the coordination of shop activities between production and service.
  • Drive the process flow while being the liaison between the shop floor and office personnel.
  • Monitor monthly inspections and compliance objectives.
  • Monitor the volume and quality of output and adjust tasks, timing, equipment set-up, or inputs so that production specifications are met and resources are used efficiently.
  • Prepare production reports so that performance problems can be identified and resolved.
  • Ensure compliance of applicable standards, such as: Policy, SOP, ISO, ASME, etc.
  • Manage the development, engagement, and retention of employees that meet the measurable department objectives.
  • Interact and communicate with employees to monitor performance, engagement, and employee development
  • Perform other duties as assigned.
  • Accountabilities
    • Follow and ensure employee adherence to HSE (Health, Safety, and Environment) and related work instructions.
    • Assist with implementation of HSE regulations and policies.
    • Assist in setting goals and objectives for team members for achievement of operational results: Safety; Quality; Delivery; and Productivity (SQDP).
    • Manage the development, engagement, and retention of employees.
    • Plan, organize, schedule, and control production.
    • Ensure all products are produced efficiently, on-time, within budget, and to standard.
    • Drive the lean enterprise system in all phases in the production process.
    • Meet the department objectives/KPI’s.
    • Lead the Production department in all Continuous Improvement and Lean Initiatives.

  • High School Education diploma, or equivalent
  • Accredited Technical Diploma or University Degree (or international equivalent) preferred
  • Minimum 3+ years of service management experience
  • Minimum 2+ years production supervisory experience
  • Heat Exchanger experience is a plus
  • LEAN experience in manufacturing environment
  • LEAN bronze Certification preferred
  • Effectively communicate with internal and external business partners, English preferred
  • Maintain compliance with organizational Core Values
  • Exhibit and develop organizational Leadership Competencies
  • Create, maintain, and comply Production SOP’s

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

Meet Your Recruiter

Dina Cartagena

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