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Service Coordinator
1525 Metairie Rd Metairie, LA 70005 US
Job Description
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Salary + Additional Benefits:
- $45,000-$60,000 + bonus
- 100% paid medical
- 401K - company match
Location: Metairie, LA
Type of Position: Direct hire
Responsibilities:
- Provide a luxury client experience, ensuring a transparent flow of the service process from the point of take-in with the client, through delivery of the repair and post repair client follow-up.
- Successfully complete all luxury brand training requirements relative to service work and all brand repair/service protocols & processes.
- Provide answers to questions and inquiries, addressing customer concerns, and resolving immediate customer issues in person, via email or telephone.
- Facilitate all in-store watch battery changes, band sizing, and bracelet adjustments
- Work closely with the sales staff, vendors, shop and watchmaker, including all of the luxury brand service centers that may be involved in the repair service processes.
- Communicate service estimates to clients in a timely and customer friendly manner.
- Assist on sales floor in our retail showroom as needed.
- Review all repairs for Incoming Service Procedure compliance & pricing.
- Review quotation accuracy and/or draft estimate. Quality control on all repairs.
Requirements:
- 3 years of experience in luxury retail and or luxury watch/jewelry industry
- Demonstrated ability to communicate and multitask within a fast-paced environment
- Excellent service skills and passion for providing clients a personalized luxury experience
- Strong written and verbal communication skills.
- Must be available to work: Tuesday - Friday from 9:00am – 6:30pm, Saturday from 9:00am-5:30pm
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