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Service Coordinator

Metairie, LA 70005

Posted: 06/05/2024 Employment Type: Direct Hire Function: Administrative, Customer Service Job Number: 23559 Pay Rate: $45,000-$60,000

Job Description

A successful luxury jewelry company has an exciting opportunity for a customer focused Service Coordinator. The ideal candidate will be patient, efficient, and have great attention to detail. This is a customer-facing position and will ensure all services are performed efficiently.
                                                               
Salary + Additional Benefits:
  • $45,000-$60,000 + bonus
  • 100% paid medical
  • 401K - company match

Location: Metairie, LA
Type of Position: Direct hire

Responsibilities:
  • Provide a luxury client experience, ensuring a transparent flow of the service process from the point of take-in with the client, through delivery of the repair and post repair client follow-up.
  • Successfully complete all luxury brand training requirements relative to service work and all brand repair/service protocols & processes.
  • Provide answers to questions and inquiries, addressing customer concerns, and resolving immediate customer issues in person, via email or telephone.
  • Facilitate all in-store watch battery changes, band sizing, and bracelet adjustments
  • Work closely with the sales staff, vendors, shop and watchmaker, including all of the luxury brand service centers that may be involved in the repair service processes.
  • Communicate service estimates to clients in a timely and customer friendly manner.
  • Assist on sales floor in our retail showroom as needed.
  • Review all repairs for Incoming Service Procedure compliance & pricing.
  • Review quotation accuracy and/or draft estimate. Quality control on all repairs.

Requirements:
  • 3 years of experience in luxury retail and or luxury watch/jewelry industry
  • Demonstrated ability to communicate and multitask within a fast-paced environment
  • Excellent service skills and passion for providing clients a personalized luxury experience
  • Strong written and verbal communication skills.
  • Must be available to work: Tuesday - Friday from 9:00am – 6:30pm, Saturday from 9:00am-5:30pm

 

Meet Your Recruiter

Lindsey Rodriguez
Senior Search Director - Murray Professional

Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.

 

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About Metairie, LA

Discover exciting job opportunities in and around Metairie, Louisiana! This vibrant area, located just west of New Orleans, offers a unique blend of Southern charm, cultural richness, and career growth prospects waiting to be explored. With iconic landmarks like Lafreniere Park, Rivertown Theaters for the Performing Arts, and the New Orleans Baby Cakes baseball team at the Shrine on Airline, Metairie is a hub for diverse experiences. Indulge in delicious Creole and Cajun cuisine, explore local art galleries, or enjoy the lush green spaces along Lake Pontchartrain. Embrace the spirit of this dynamic region and unlock a world of possibilities for your career. Browse our job listings now and embrace the magic of Metairie!