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Customer Service
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Service Coordinator
4700 Blalock Houston, TX 77041 US
Job Description
Salary + Benefits:
- $15-17/hr
- Medical, dental, vision, and life insurance
- 401K
Location: Houston, TX 77040 - onsite
Type: Direct Hire
Responsibilities:
- Serve as primary call taker for service requests via phone and email.
- Monitor emails and after-hours voicemail. Log calls and respond to clients.
- Assign technicians to service calls.
- Follow up with customer following service and close out ticket.
- Check billable tickets for accuracy and process invoice, scan monthly.
- Communicate with clients regarding estimates / inspections.
- Send documents and contracts to accounting as needed.
- Support Dispatcher as needed with communication to techs and leadership.
- Back up Dispatcher during absence.
- Attend all company and departmental meetings.
- Assist with other duties as assigned.
Requirements:
- 2+ years of clerical and customer service experience in an office environment required.
- Strong MS Office skills with the capability to catch onto new software.
- Attention to detail, strong communication and time management skills required.
- Ability to work in a team environment and juggle multiple priorities.
Meet Your Recruiter
Lindsey Rodriguez
Senior Search Director - Murray Professional
Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.