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Sales Support Administrator
1110 Ulrich Road Tomball, TX 77375 US
Job Description
                                           Â
Salary: $17-22/hrÂ
Location:Â Tomball, TX 77375
Type of Position: Temp-to-HireÂ
Responsibilities:
- Confer with customers by telephone, email, or in person to provide information about products or services, take or enter orders, and obtain details of customer issues.Â
- Issue RGA’s and credits after customer issues are solved or are in the rework process.
- Create a Return Goods Authorization (RGA) and Request for Credits for customers as needed, and create rework based on the discrepancy.
- Send tracking details of product to customers.
- Ensure that pricing and scheduling ship dates are updated and check in with shop supervisor as needed for ship date details.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Turn all orders into quotes and deliver to the prospective shops, as needed.
- Contract review against the client’s original PO.
- Document account activities, generate reports, and keep records of business transactions with customers and suppliers per Eagle’s QMS.
- Perform all other duties as assigned.
Requirements:
- High School Diploma or General Education Degree (GED) required
- 5 years of customer service and office experience preferred
- Experience in the manufacturing industry preferred
- Time Management
- Problem Solving
- Initiative
- Communication Skills
- Detail Orientation
- Reliability
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. #LI-DNI
Meet Your Recruiter
Rosie Fisk
Recruiter - Murray Professional
Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.