Search Jobs
Operations Manager
6330 Gulf Freeway Houston, TX 77023 US
Job Description
Salary: $150,000
Location: South Houston, TX
Type of Position: Direct Hire
Responsibilities:
- Serve as the firm's primary Salesforce administrator, responsible for maintaining, customizing, and optimizing the platform to enhance client relationship management, marketing efforts, internal communication, and other operational workflows.
- Develop and implement Salesforce training for users and ensure data integrity.
- Administer the firm's bonus programs, including calculating payouts, tracking performance metrics, and ensuring accurate and timely distribution in accordance with established policies.
- Collaborate with leadership on program design and updates.
- Identify opportunities for process improvement across all operational areas of the firm.
- Develop, document, and implement streamlined workflows to enhance efficiency, reduce costs, and improve overall productivity.
- Collaborate with IT vendors and internal teams to ensure the firm's technology infrastructure supports operational needs.
- Participate in the evaluation and implementation of new technologies and software solutions.
- Oversee the maintenance and functionality of the firm's physical office space, ensuring a safe, professional, and productive work environment.
- Manage vendor relationships for facility-related services.
- Identify, evaluate, and manage relationships with external vendors providing essential services to the firm, ensuring cost-effectiveness and high-quality service delivery.
- Develop and generate regular reports on key operational metrics, providing insights to the COO and other stakeholders to support data-driven decision-making. This may include data extracted from Salesforce.
- Lead and manage various operational projects, ensuring timely completion within budget and scope.
- Assist in the development, communication, and implementation of firm-wide policies and procedures.
- Work closely with all departments within the firm, fostering a collaborative and communicative environment.
- Provide direct support to the COO on a variety of strategic and operational initiatives, taking on ad-hoc projects and responsibilities as needed.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field required.
- Master's degree preferred.
- Minimum of 5 years of progressive experience in operations management, within a professional services environment (law firm experience highly desirable).
- Proven experience working with the Salesforce platform for operational management, client relationship management, reporting, and process automation.
- Strong administrative skills, including configuration, customization, reporting, and user training, are essential.
- Demonstrated experience in managing and administering bonus programs.
- Strong understanding of operational best practices and process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent project management skills with the ability to manage multiple priorities and deadlines effectively.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Exceptional analytical, problem-solving, and decision-making skills.
- Excellent communication, interpersonal, and presentation skills.
- Ability to maintain confidentiality and exercise sound judgment.
#LI-DNI
Meet Your Recruiter
Lindsey Rodriguez
Senior Search Director - Murray Professional
Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.