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National Support Manager

Pearland, TX 77581

Posted: 01/17/2024 Employment Type: Direct Hire Function: Administrative, Customer Service Job Number: 23279 Pay Rate: $70,000-$80,000

Job Description

An industry-leading plumbing and HVAC company is looking for a National Support Manager to spearhead nationwide technician training, carry out performance audits for adherence at franchise sites, and respond to franchisee questions through email. The ideal candidate is an excellent communicator with business management acumen and a solid grasp of technical plumbing services. In collaboration with the support team, the new leader will achieve business objectives by providing comprehensive assistance, identifying areas for improvement, and ensuring compliance with company standards.
                                                        
Salary + Additional Benefits:
  • $75,000-$85,000
  • 100% Company Paid Medical Premiums

Location: Pearland, TX
Type of Position: Direct Hire

Responsibilities:
  • Develop and lead training programs for technicians across franchise locations.
  • Ensure consistency and high standards in technical skills and customer service.
  • Conduct onsite visits to franchise locations for performance audits.
  • Ensure compliance with company standards and identify areas for improvement.
  • Respond to franchisee questions and concerns via email in a timely and professional manner.
  • Work collaboratively with the support team to address and resolve issues.
  • Possess experience running a business, preferably as an owner or manager in the plumbing or HVAC industries.
  • Apply business acumen to provide strategic guidance and support to franchisees.
  • Willing to travel approximately 20% of the time across the United States to specified locations.
  • Demonstrate proficiency in using computer applications such as Microsoft Word and other relevant software.
  • Utilize technology to enhance communication and support processes.
  • Exhibit strong presentation skills and the ability to represent the company professionally.
  • Comfortable with face-to-face interactions and building positive relationships.

Requirements:
  • Proven experience in a business management role, ideally in plumbing or HVAC industries
  • Strong understanding of technical aspects related to plumbing services
  • Excellent communication and problem-solving skills
  • Ability to work collaboratively within a support team
  • Willingness to travel and adapt to a dynamic work environment

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

 

Meet Your Recruiter

Tiffany Anderson
Recruiter - Murray Professional

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