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Director, Operations Training

Addison, TX 75001

Posted: 03/06/2024 Employment Type: Direct Hire Function: Human Resources Job Number: 23370 Pay Rate: $100,000-$120,000

Job Description

A fast-growing healthcare company is looking for a Director of Operations Training to oversee the daily functions of the training and development division. The ideal candidate is proactive and driven with a knack for strategic and innovative thinking, exceptional project management skills, and a strong track record in leading effective training initiatives. Working cross-functionally, the new leader will maintain the workforce's optimal performance by ensuring consistency in the quality of training programs, initiatives, and materials.
Location: Addison, TX – In-Office
Type of Position: Direct Hire
Salary: $100,000-$120,000 + 10% bonus

  • Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, Human Capital, external customers).
  • Manage the assessment of performance gaps to drive identification of the business need.
  • Identify the root cause of performance gaps and the role of training in addressing them.
  • Evaluate learner readiness to tailor planning of training solutions.
  • Translate business needs into training/development needs.
  • Identify/select appropriate training methodologies and communicate to stakeholders to drive adoption.
  • Leverage all relevant training/development approaches (e.g., learning from experience, others, and education).
  • Identity current and emerging trends in the training industry.
  • Share best training practices with applicable stakeholders across the business.
  • Leverage appropriate resources to drive the design, development, and delivery of training solutions (Instructional Design Clearinghouse, vendor resources, internal training teams, SMEs).
  • Ensure compliance with established learning processes/procedures.
  • Ensure utilization of appropriate learning techniques/technologies to optimize learning impact (Instructor-Led, Computer-Based, blended, web-based, social media, mobile).
  • Drive marketing and communication of available training solutions to increase participation.
  • Develop overall training plans/calendars to communicate and manage training activities/resources.
  • Provide facilitation/support to leadership teams to drive achievement of their business goals (e.g., strategic planning, goal identification, change management).
  • Develop/manage training budgets .
  • Manage training projects to ensure proper design, development, implementation, and evaluation of training solutions.
  • Identify and implement practices to measure training impact and help leaders ensure that training is applied on the job (e.g., follow-up surveys, development actions, learner assessments).
  • Analyze training evaluation data to measure training effectiveness and linkage to job performance. 
  • Monitor/Analyze training metrics/data/trends and communicate areas needing attention to applicable stakeholders.
  • Identify and implement improvements to learning solutions (e.g., processes, procedures, materials, techniques, curricula) to enhance learning effectiveness and business impact.
  • Develop/Analyze/Contribute to Learning Investment Portfolios to drive strategic decisions regarding allocation of training dollars.
  • Drive metric-based continuous improvement in learning and business outcomes (e.g., performance linkage, return on investment, evaluation data).

  • Bachelor’s degree (master’s degree preferred) in Training & Development, Education, or related field.
  • 5+ years working experience in a training and development capacity in a large and complex business setting.
  • Proven facilitation skills and experience developing successful training programs that have led to employee performance improvement and ultimately had a positive influence on the business’s overall performance and effectiveness.
  • Highly developed people skills to communicate clearly and professionally, both verbally and in writing; ability to form strong relationships with others, winning their trust; approachable.
  • Demonstrated strong technical skills and a high proficiency in the use of MS Word, MS Excel, and PowerPoint


Meet Your Recruiter

Lindsey Rodriguez
Senior Search Director - Murray Professional

Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.


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