Job Openings

Customer Service Representative

Dallas, TX 75211

Posted: 10/15/2020 Employment Type: Temp to Hire Function: Customer Service Job Number: 20102 Pay Rate: $16-18/hr

Job Description

 

A reputable company is seeking a Customer Service Representative for a temp to hire role. The Customer Service Representative supports an existing customer base with a moderate to high level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement.

Location: Dallas, Texas

Pay Rate: $16-18/hr

Responsibilities:

  • Responsible for processing orders from inception through shipment and invoicing. Handling correspondences and fulfilling customer needs to ensure satisfaction.
  • Manage a high volume of customer contacts and communications through phone and email each day.
  •  Develop an advanced level of product knowledge to speak intelligently to customers and successfully address specific objections.
  • Effectively capture customers’ product expectations, experiences, satisfaction and likelihood of abandonment.
  • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage.
  • Run various reports on a weekly and daily basis and investigate where needed.
  • Responsible for EDI order processing and management.

 

Requirements:

  • High school diploma.
  • 3-5 years’ customer service experience.
    Required Skills/Abilities
  • Intermediate knowledge of Microsoft Office programs, Google Docs and Adobe.
  • Excellent organization and time management skills, effectively using level of independent judgement to prioritize tasks.
  • Experience in a manufacturing or Consumer Packaged Goods (CPG) environment.
  • SAP experience is ideal. 

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 3 weeks of your application.

Meet Your Recruiter

Elizabeth Orea
Recruiter - Murray Professional

Specializing in matching talent with Human Resources, Administrative, Sales, Marketing, and Customer Service roles.
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