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Customer Satisfaction Representative

Houston, TX 77055

Posted: 01/29/2024 Employment Type: Direct Hire Function: Customer Service Job Number: 23294 Pay Rate: $16 - 18/hr

Job Description

A premier company in the health and wellness industry, known for its expertise in cleansing and detoxification products, is looking for a Customer Satisfaction Representative to assist customers via phone, email, live chat, or face-to-face, addressing their product inquiries or account issues. The ideal candidate possesses exceptional phone manners, superior customer service, and communication abilities. Demonstrating a professional demeanor and positive attitude, the new team member will uphold outstanding service standards by ensuring utmost customer satisfaction and adhering to company policies and guidelines.
                                               
Salary + Additional Benefits:
  • $16-18/hr
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Gym Membership
  • 401K - company match
  • Continuing Education

Location: Houston, TX 77055
Type of Position: Direct Hire

Responsibilities:
  • Resolve customer concerns via phone, email, live chat, or social media.
  • Assist customers with the placement of orders, exchanges, or refunds.
  • Help with complaints, errors, account questions, billing, cancelations, and other queries.
  • Identify and assess the customers’ needs to achieve satisfaction.
  • Provide accurate, valid, up-to-date, and complete information about products.
  • Meet individual and CSR team satisfaction targets.
  • Provide appropriate solutions and alternatives to customers within the specified average time limits.
  • Go the extra mile to engage and satisfy customers.
  • Greet and follow up with walk-in customers.
  • Create and update customer accounts.
  • Ensure proper customer satisfaction is being delivered at all times.
  • Most importantly, a practiced caring attitude that assists to provide valued customers with the best products and information.

Requirements:
  • High School Diploma or GED
  • Minimum 2 years previous customer service experience or experience as a client service representative
  • At least 1 year of call center experience
  • Excellent written and verbal communication
  • Proven track record of over-achieving goals or going above and beyond
  • Possess a willingness to learn
  • Customer orientated with the ability to adapt/respond to different types of customers
  • Bilingual CSR (English & Spanish)
  • Knowledge of natural health industry is a plus
  • Actively embraces healthy living

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
 

Meet Your Recruiter

Tommy Lannen
Associate Recruiter - Murray Professional

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