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A leading manufacturing company in the residential interiors space is seeking a Customer Experience Representative to support customers with inquiries and orders while delivering a positive experience. The ideal candidate is a customer-focused communicator with strong problem-solving skills. Communicating effectively, the new hire will enhance customer satisfaction by addressing questions and resolving issues while building strong relationships and providing timely support.  

Salary: $24/hr 
Location: Houston, TX 
Type of Position: Temp-to-Hire 

Responsibilities:  

• Receive and promptly respond to customer queries. 
• Document customer concerns and resolutions within each order worked. 
• Take personal ownership and accountability to meet customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. 
• Be consistently courteous with all customers and keep all customer commitments. 
• Maintain up-to-date product, sales, services and company knowledge. 
• Investigate customer problems and collaborate with multiple departments to find solutions and resolve issues.  
• Demonstrate the company’s Core and Growth Values in the performance of all job functions.  
• Maintain reliable attendance. 

• Must be comfortable working weekends – schedule requires 4 weekdays and 1 weekend day 
• Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide customers with prompt, courteous and accurate information 
• Familiarity with CRM/ERP systems – JD Edwards and Salesforce is a plus 
• Accurately respond to customer inquiries through instant messaging software 
• Utilize available resources to respond to customer inquiries 
• Ability to type ?50 WPM 
• Rigorous critical thinking skills 
• Strong organization skills 
• Self-motivated and self starter 
• Work well under pressure in a fast-paced environment