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Bilingual Customer Service Manager
Posted: 04/17/2026
Employment Type:
Direct Hire
Job Function: Customer Service
Job Number: 24971
Pay: $80,000-$100,000
Remote / Hybrid Jobs: On-Site
Job Description
A well-established, growing packaging and distribution company is seeking a Customer Service Manager to lead a cross-functional team supporting customer operations, logistics coordination, and inbound activities. This role is ideal for a hands-on leader who enjoys developing teams, improving processes, and ensuring a high level of service across a fast-paced operation.
This position will oversee multiple functional areas and play a key role in driving team performance, communication, and overall customer experience.
Salary + Additional Benefits:
Location: Baytown, Texas
Type of Position: Direct Hire
Responsibilities:
Requirements:
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. #LI-DNI
This position will oversee multiple functional areas and play a key role in driving team performance, communication, and overall customer experience.
Salary + Additional Benefits:
- $80,000–$100,000
- Medical, Dental, Vision Insurance
- PTO + Paid Holidays
Location: Baytown, Texas
Type of Position: Direct Hire
Responsibilities:
- Manage and lead a team of 12 direct reports across customer service, warehouse coordination, and inbound operations.
- Provide oversight to additional indirect reports within dispatch functions.
- Coach, train, and develop team members to improve performance and service delivery.
- Ensure timely and accurate communication with customers regarding orders, shipments, and inquiries.
- Partner with internal teams to coordinate logistics, inventory, and operational workflows.
- Identify process improvement opportunities to enhance efficiency and customer satisfaction.
- Monitor team performance metrics and implement improvements where needed.
- Support a collaborative, team-oriented culture across departments.
Requirements:
- Spanish Bilingual required
- 5+ years of experience in customer service, logistics, transportation, or 3PL environments
- Prior leadership or supervisory experience required
- Strong ability to train, develop, and motivate a team
- Excellent communication and problem-solving skills
- Hands-on leadership style with the ability to work in a fast-paced environment
- Strong organizational skills and attention to detail
- Stable work history with demonstrated growth and progression
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. #LI-DNI
Meet Your Recruiter
Rosie Fisk
Recruiter - Murray Professional
Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.
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About Baytown, TX
Discover exciting job opportunities in the vibrant Baytown, Texas area! Nestled along the shores of Galveston Bay, Baytown offers a perfect blend of small-town charm and big-city amenities. With its close proximity to Houston, job seekers in Baytown can enjoy a thriving job market, affordable cost of living, and a rich cultural scene. From exploring the historic streets of Downtown Baytown to savoring delicious Gulf Coast cuisine, there's something for everyone in this dynamic region. Don't miss out on the chance to further your career while enjoying the beauty of nature in Baytown's many parks and recreation areas, attending performances at the famous Baytown Little Theater, or cheering on the local sports teams. Start your job search in Baytown today and unlock endless possibilities for growth and success!