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Murray Resources
https://www.murrayresources.com/
https://www.murrayresources.com/
USD
16
HOUR
true
Lindsey Rodriguez
Bilingual Customer Service Representative
Posted: 12/13/2024
2024-12-13
2025-02-20
Employment Type:
Temp to Hire
Job Function: Customer Service
Job Number: 23872
Pay: $16/hr
Remote / Hybrid Jobs: Remote
Job Description
A leading law firm is seeking a Spanish Bilingual Customer Service Representative/Researcher to perform case resolution. The ideal candidate will have research skills, strong customer service experience and the ability to work well in a team environment. Â
Salary + Additional Benefits:
Location:Â Central Houston, TX - REMOTE
**Training is fully onsite Monday-Friday; REMOTE after training 8-5; monthly mandatory in-person training
Type of Position: Temp-to-Hire
Responsibilities:
Requirements:
Salary + Additional Benefits:
- $16/hr
- Medical, Dental, Vision, Life Insurance
- 401K - company match
Location:Â Central Houston, TX - REMOTE
**Training is fully onsite Monday-Friday; REMOTE after training 8-5; monthly mandatory in-person training
Type of Position: Temp-to-Hire
Responsibilities:
- Answer high volume inbound calls for HEA client’s taxpayers and respond to HEA letters and other communications.
- Provide first level explanations for the letter sent by the HEA business on behalf of our Appraisal District clients.
- Under the direction of the call center manager be ready to answer telephone calls, logging in and out according to availability.
- Under the direction of the HEA Policies and Procedures, ask appropriate questions to establish the validity of HSEs claimed by owners or other taxpayers.
- Establish a professional communication style with incoming telephone callers, identifying who is calling, and which letter or case is the subject of the call.
- Log appropriate responses as event notes in the case management system and update status or dates as specified in the HEA Policies and Procedures.
- Research specific aspects regarding homestead exemption eligibility, ownership, and residency.
- Use a third-party research system and identify discrepancies with the case data and recommend outcomes of facts or evidence.
Requirements:
- Highschool Diploma or equivalent required
- Spanish Bilingual Required
- Strong MS office skills
- 2+ years of customer service and research experience
- Must be able to type 50+ WPM
- Strong written and verbal communications skills
Meet Your Recruiter
Lindsey Rodriguez
Senior Search Director - Murray Professional
Specializing in matching talent with exciting opportunities in Human Resources, Accounting/Finance, Sales, Marketing, Administrative, and Customer Service.
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