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Houston, TX 77056

Posted: 11/21/2025 Employment Type: Direct Hire Job Function: Operations Manager Job Number: 24694 Pay: $90,000-$100,000 Remote / Hybrid Jobs: On-Site

Job Description

A leading company in the hospitality industry is seeking an Assistant General Manager to support daily operations and ensure a high-quality experience for residents and guests. The ideal candidate is a strong communicator and team-focused leader with solid customer service management experience. Reporting directly to the General Manager, the new hire will enhance satisfaction and operational consistency by supporting staff, refining processes, and maintaining a welcoming, guest-focused environment.

Salary + Additional Benefits:

$90,000-$100,000/yr
Medical, Dental & Vision Insurance
401K - company match

Location: Houston, TX 77056 – Fully On Site
Type of Position: Direct Hire

Responsibilities:

Develop overall strategy and establish customer service programs that support organizational goals.
Oversee and coordinate the resolution of complex customer issues, working cross-functionally with internal teams.
Manage all aspects of incoming customer service operations, including the creation and implementation of policies, procedures, and workflow improvements.
Enhance the customer experience, foster engagement among residents/owners, and support the long-term growth of a strong service culture.
Provide leadership and direction to customer service teams across multiple locations.
Lead talent, culture, and team development initiatives to build a high-performing department.
Stay informed on industry trends and apply best practices to improve processes and service delivery.
Effectively allocate resources and manage departmental assets to achieve established KPIs and monthly service targets.
Demonstrate strong creative problem-solving abilities.
Maintain excellent organizational and time-management skills.
Apply active listening to identify needs and implement innovative service enhancements.
Maintain strong attention to detail and uphold community standards and guidelines.
Train, coach, and evaluate customer service team members.
Supervise and support existing staff.
Collaborate with leadership to set and execute service department goals.
Address and resolve customer concerns from residents, owners, and guests.
Develop and enforce policies and procedures to ensure consistent, high-quality service delivery.
Participate in the recruitment, interviewing, and onboarding of new team members.

Requirements:

College degree in hospitality, business administration, or a related field required.
Minimum of 10 years of customer service experience with at least 7 years of experience in a supervisory or leadership role.
Ability to interpret written, verbal, and diagram-based instructions and apply sound judgment.
Proficiency in basic mathematical concepts to analyze financial information and assist with budget preparation.
Ability to read and interpret business reports and operational records.
Demonstrated ability to make informed business decisions based on data, operational trends, and professional experience.
Computer proficiency with standard business and company software systems, including Microsoft Word, Excel, and other relevant platforms.

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

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