Our client is seeking a Senior Service Operations Coordinator to support end-to-end repair and service order administration in a fast-paced manufacturing/service environment. This position focuses on coordinating repair workflows, maintaining accurate system documentation, and providing proactive customer communication to ensure timely turnaround and high service levels.

Salary + Additional Benefits:

• $50,000-$62,000
• 100% Company Paid Medical Premiums (with wellness program)

• Coordinate repair/service orders from initial intake through quoting, order closure, shipment, and follow-up with customers.
• Provide consistent customer updates, resolve service issues, and handle escalations professionally to protect the customer experience.
• Maintain accurate repair documentation, service records, and transaction activity within the ERP and related systems.
• Monitor repair status, timelines, and backlog to support on-time completion and improved turnaround performance.
• Partner with repair leadership and technicians to confirm scope, plan work, and communicate realistic lead times.
• Coordinate with logistics and supply chain teams to support inbound/outbound shipping and overall order flow.
• Support parts planning by tracking availability, aligning procurement needs, and helping prevent repair delays due to material constraints.
• Track operational metrics (e.g., turnaround time, quote response time, on-time delivery) and prepare recurring customer and internal reports.
• Identify trends and support continuous improvement efforts that streamline repair administration and service execution.
• Assist with additional administrative tasks as needed to support service operations and business priorities.

• 5+ years of experience supporting repair administration, service operations, or manufacturing-related operational support.
• Experience working in an ERP environment; Dynamics 365 Business Central experience is strongly preferred, and SAP exposure is a plus.
• Strong customer service and communication skills, including comfort navigating challenging conversations and time-sensitive issues.
• Advanced Microsoft Excel skills, with the ability to manage and interpret operational data for reporting and decision support.
• Proven ability to prioritize multiple active orders and deadlines in a fast-paced, high-volume environment while maintaining accuracy.
• Strong organizational, documentation, and problem-solving skills with consistent attention to detail.
• Associate's or Bachelor's degree preferred.
• Preferred: electronics import/export processing experience and/or Japanese language (written/verbal)