Our client is seeking a Digital Experience Representative to support customers throughout the online ordering and product inquiry process. This role focuses on resolving order and website-related questions, delivering strong service through digital channels, and building positive customer relationships in a fast-paced environment.

Salary: $24/hr
Location: Houston, TX

Type of Position: Temp to Hire

Responsibilities:

• Assist customers with online order questions, product information requests, and general troubleshooting related to the digital shopping experience.
• Provide timely support through live chat and other digital communication channels while handling multiple customer interactions at once.
• Document customer needs, actions taken, and outcomes accurately within each order or case.
• Resolve escalated or complex situations using strong judgment, problem-solving skills, and a customer-first approach.
• Partner with internal teams to research issues, coordinate next steps, and drive effective resolutions.
• Maintain current knowledge of products, services, and policies to provide accurate guidance and recommendations.
• Deliver consistent, professional communication while meeting service expectations and honoring customer commitments.
• Contribute to a collaborative team environment by sharing information, supporting peers, and helping improve service processes.
• Maintain dependable attendance and adherence to the agreed schedule to support on-site team coordination.

• 1-2 years of customer service experience; experience in a contact center environment is preferred.
• High school diploma or equivalent.
• Ability to support customers across digital channels such as chat, email, and social platforms while maintaining a professional tone.
• Strong written communication and attention to detail, including accurate documentation of customer concerns and resolutions.
• Ability to type 50 WPM or more and work efficiently in a high-volume, fast-paced setting.
• Strong critical thinking skills with the ability to evaluate issues, use available resources, and determine appropriate next steps.
• Proven organization and time-management skills, including prioritizing work and adapting to changing needs.
• Additional experience in customer sales, chat-based support, or call center/tele-sales is a plus.