Our client, a growing organization in the HVAC and heating industry, is seeking a Parts Associate to join their team. This role involves processing parts orders related to return work orders, coordinating with technicians, schedulers, and vendors to ensure timely and effective service, and maintaining accurate documentation of warranty return parts.

Salary + Additional Benefits:

• $16-$17
• Medical Insurance
• Casual dress code
• Must be bilingual English & Spanish 

Location: Cypress, TX
Type of Position: Direct Hire

Responsibilities:

• Ensure all parts orders are processed for return work orders.
• Communicate daily with service technicians, schedulers, and vendors to ensure the fastest turnaround time and the most effective solutions for customers.
• Take incoming calls and update/maintain the schedule with all work orders, communicating scheduling issues as they occur.
• Review service work orders from the previous day to ensure all pending returns have been addressed.
• Return calls promptly, resolving open issues efficiently.
• Communicate with scheduling on all pending return work orders.
• Create work orders for all return work orders as needed.
• Follow up with technicians or management on all pending return work orders.
• Ensure all materials are listed accurately in the return work orders.
• Create or maintain reports to track warranty return parts.
• Participate in weekly meetings.
• Process warranty claims as required by manufacturers.
• Scrap parts once processed and closed.
• Communicate any delays or issues with ordering or processing parts in a timely manner.
• Ensure a seamless customer experience free of setbacks or delays.
• Perform additional duties as assigned.

Requirements:

• High school diploma or GED.
• 1+ years HVAC office experience.
• 1+ years parts experience.
• Advanced customer service skills.
• Ability to prioritize and complete multiple tasks in an orderly fashion.
• Strong interpersonal skills and an energetic personality.
• Teachable, creative thinker with excellent verbal skills.
• Well organized with the ability to work independently.
• Professional phone skills and timely work and attendance.
• Ability to handle physical demands including walking, crawling, stooping, climbing, reaching, and lifting objects weighing 50-100 lbs.
• Experience with inventory management, spreadsheets, and warranty claim processing.
• CPIM certification is a plus.

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. #LI-DNI