A leading manufacturer in the residential interiors space is seeking an International Customer Experience Supervisor to join the team. This is a fast-growing, innovative, and collaborative organization committed to delivering a world-class customer experience. The International Customer Experience Supervisor leads the International Customer Experience team and is responsible for accurate, timely, and compliant support throughout the international order lifecycle. 

Salary + Additional Benefits: 

• $66,000-$70,000 
• Medical, Dental, Vision Insurance 
• 401K - company match 

• Lead and manage a team of International Customer Experience Specialists, providing daily direction, coaching, training, and support to ensure accurate and timely service delivery. 
• Oversee the full international order lifecycle from purchase order receipt through booking, release, fulfillment, shipment, and post-delivery support. 
• Ensure international orders are processed accurately in JDE, Salesforce, Partner Insight, and other required systems, including pricing, product codes, shipping instructions, and customer requirements. 
• Oversee preparation and accuracy of export documentation, including commercial invoices, packing lists, certificates of origin, and other required shipping records. 
• Ensure team adherence to HTS codes, Incoterms, EEI filing requirements, compliance screenings, U.S. export regulations, and established internal guidelines. 
• Serve as the primary escalation point for complex international customer, order, return, shipment, documentation, and system issues, driving timely resolution and clear communication. 
• Monitor open orders, backorders, booking holds, aged cases, RMAs, and returns, and ensure customers and internal partners receive proactive status updates. 
• Partner with Sales, Logistics, Distribution, Finance, Engineering, Production, Compliance, and other cross-functional teams to remove obstacles and support timely order fulfillment. 
• Establish and maintain international customer service standards, procedures, documentation, and training materials to promote consistency, accuracy, and compliance. 
• Monitor customer and order interactions, team workload, service levels, and quality results to identify risks, training needs, and process improvement opportunities. 
• Conduct regular coaching and performance evaluations, provide clear feedback, recognize strong performance, and implement performance improvement plans when needed. 
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. 
• Exhibits and adheres to the company's established values. 
• Must demonstrate commitment, dependability, punctuality, and adherence to the agreed-upon schedule while being present in the workplace to effectively collaborate and communicate among co-workers and teams. 
• Handles additional tasks and duties based on business needs.

• Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, or a related field preferred; equivalent combinations of education and experience will be considered 
• Minimum of 3 years of relevant experience in international customer service, order management, export operations, logistics, or a related support function, including experience leading or supervising a team 
• Working knowledge of international logistics and export processes, including EEI filings, commercial invoices, certificates of origin, HTS codes, Incoterms, and compliance screenings 
• Experience using ERP and CRM platforms such as JDE and Salesforce; Partner Insight and ACE Portal experience preferred 
• Strong aptitude for navigating order management, customer service, and business systems, with proficiency in Microsoft Word, Excel, and Outlook 
• Experience in interior design, custom home building products, luxury home furnishings, and/or the lighting industry is a plus 
• Exceptional verbal and written communication skills, including the ability to communicate clearly with global customers, distributors, sales teams, and internal partners 
• Strong leadership and team management skills, with the ability to coach, develop, and support employees through changing priorities 
• Strong problem-solving, decision-making, and escalation management abilities 
• Ability to interpret detailed order, shipping, and compliance requirements and maintain accurate records 
• Ability to analyze operational data, identify trends and risks, and translate findings into practical actions 
• Exceptional organizational and time management skills with strong attention to detail and accuracy 
• Ability to prioritize multiple tasks and changing priorities in a fast-paced environment 
• Ability to achieve results independently and through others by fostering teamwork, accountability, and cooperation 
• Demonstrates exceptional customer service and communication across email, chat, and phone channels 
• Available to work a flexible schedule, including weekends, early mornings, and late evenings, based on business and international customer needs 

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