Job Openings

Sr. Implementation Consultant

Dallas, TX 75254

Posted: 02/19/2019 Employment Type: Direct Hire Function: IT, Project Manager Job Number: 17846 Pay Rate: $100,000 - $130,000

Seeking a Senior Implementation Consultant – Client Engagements

Salary: $120,000 - $130,000

Location: Dallas / Fort Worth, TX

RESPONSIBILITIES

  • Provide implantation leadership for clients who are building and managing the company’s world class customer engagement platform
  • Help clients optimize the value of their investment in the company platform.
  • Provide a valued voice, where ideas and creative approaches are welcomed.
  • Feel a sense of accomplishment as you are empowered to achieve in a dynamic, fun and fast-paced environment
  • Responsible for the delivery of proprietary, patented customer engagement management platform for enterprise clients, which involves coordinating the configuration of the platform, creating unique decision trees, ensuring accurate implementation and on-going success.
  • Coordinate efforts between company and client for successful technology implementations using best practices and positive attitude
  • Keep implementation projects on track within timeline expectations
  • Conduct and lead portions of the delivery both internally and directly with the customer during the implementation phase and on-going
  • Consult with clients for continuous improvement of their use of the company’s technology
  • Monitor and analyze data/metrics from client’s use of technology and communicate recommendations
  • Work as a team member on all aspects of delivery including but not limited to:
  • Participate in client on-site kick-off meetings
  • Translate client requirements into configuration requirements
  • Document configuration for services selected by client into build specifications
  • Coordinate with internal resources to ensure deadlines are met
  • Create training documentation where needed
  • Assist with UAT
  • Work in an agile environment where you will place heavy focus on best practice approaches and delivery within scope
  • Work autonomously to achieve desired outcomes for each project

REQUIREMENTS

  • 3+ years of professional experience working as a team member for software delivery implementations
  • 1+ years of professional experience independently leading small software delivery implementations or leading key components of larger deliveries
  • Proven ability to effectively translate complex business needs into a software delivery plan, document, communicate and coordinate execution of that plan
  • Bachelor’s degree; Master’s degree a plus
  • Some travel required (10-15% anywhere in the US)
  • Executing project plans among multiple teams
  • Understanding delivery challenges that are specific to SaaS/Cloud delivery
  • Excellent communication and client-facing presentation skills
  • High energy, creative, detailed, think outside the box mentality

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 2 weeks of submitting your application.

 

 

Robert Fragoso
Recruiter - Murray Technical

Specializing in placing talent in Engineering, IT, Manufacturing, Operations, and Sales roles.

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