Job Openings

Service Writer / Consultant

Angleton, TX 77515

Posted: 04/06/2019 Employment Type: Direct Hire Function: Skilled Trades, Transportation/Logistics Job Number: 18137 Pay Rate: 15.00 / hour

A highly acclaimed dealership is seeking a Service Writer / Service Consultant.

Salary: $15.00 Hour +Commission
 

Responsibilities:

  • Intake customer vehicles, diagnose problems and service needs, schedule work, assign jobs to service technicians and communicate job status to customer
  • Assist Service Department Manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction
  • Diagnose problems accurately and clearly describe them on the repair order
  • Estimate costs and completion times at point of sale and clearly communicate them to customer
  • Assign jobs to technicians based on skill level and current resource utilization
  • Review work-in-progress to ensure quality and timeliness
  • Occasionally assist technicians when having difficulty performing service work
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts
  • Perform cashier functions, as needed
  • Make estimates for internal and wreck repairs
  • Open and close all customer paid, warranty, and internal repair orders
  • Follow procedures for efficient handling of warranty items, including proper storage of these items
  • Become familiar and efficient with all phases of the computer system required for service and parts management

Customer Service:

  • Provide superior customer service to both internal and external customers
  • Greet customers immediately, in a courteous and friendly manner
  • Handle telephone transactions quickly and courteously
  • Promptly notify customers of changes, delays, or additional work needed
  • Sell additional services by pointing out service specials or additional work needed
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”
  • Give special attention to repeat repairs to ensure the situation is corrected 
  • Avoid making commitments which cannot (or likely will not) be met
  • Set customers’ expectations to a level where they will likely be met 

Requirements

  • HS Degree required
  • Experience working in the automotive industry as a service writer required; motorcycle experience preferred
  • Excellent communication skills

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 2 weeks of submitting your application.

Lindsey Rodriguez
Recruiter - Murray Professional

Specializing in matching talent with Human Resources, IT, Administrative, Sales, Marketing, and Customer Service roles.

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