Job Openings

IT Junior Support Analyst

Houston, TX

Posted: 03/25/2019 Employment Type: Direct Hire Function: Information Technology (IT) Job Number: 18041 Pay Rate: $16.00 - $20.00 per hour
 

Junior IT Support Analyst (Contract)

A national financial services firm has an immediate need for a Junior IT Support Analyst to join their team on a contract basis. This person will provide support to end users in the Houston office.

Location: Houston, TX (Downtown)

Pay Rate: $16.00 - $20.00 per hour

Responsibilities:

  • Answer incoming calls and assist with basic IT-related issues
  • Field incoming help requests from end users via telephone and email
  • Document end user identification information and nature of problem or issue
  • Prioritize and schedule problems. Escalate to appropriate technician when necessary
  • Record, track, and document problem solving process
  • Assist with technology and A/V needs for meeting setups
  • Assist with mobile device set ups and troubleshooting

Requirements:

  • Minimum of 2 years of experience in a Level 1 Helpdesk role 
  • Ability to absorb and retain information quickly
  • Ability to conduct research into a wide range of computing issues
  • Ability to communicate in user-friendly language
  • Must be self-motivated and detail-oriented
  • Ability to effectively prioritize and execute tasks in a high-pressure environment

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 3 weeks of your application.

Sarah Colvill
Recruiter - Murray Professional

Specializing in matching talent with Human Resources, IT, Administrative, Sales, Marketing, and Customer Service roles.

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