Job Openings

Customer Success Manager

Houston, TX

Posted: 07/29/2019 Employment Type: Direct Hire Function: Customer Service Job Number: 18714 Pay Rate: $72,000-$96,000

Customer Success Manager

A software development firm in the oil and energy sector has an immediate need for a talented Customer Success Manager to join their Houston office. This role will be an integral member of the team and will be responsible for taking ownership of customer relationships.

Location: Houston, TX

Salary: $72,000-96,000 + 20% Bonus

Responsibilities:

  • Take ownership of building strong relationships with assigned clients
  • Become an expert on company’s complete product suite
  • Increase adoption, ensure retention and overall satisfaction
  • Act as trusted advisor for each assigned client and continuously drive value of products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with clients to establish critical goals and KPIS, and aid in achieving those goals
  • Work to identify and develop upsell opportunities
  • Gather meaningful product feedback from user base
  • Provide excellent customer service to clients both over the phone and in-person

Requirements:

  • Bachelor’s degree
  • Strong customer service and account management experience
  • Knowledgeable about Futures, Energy, Fixed Income, and / or Cash financial markets
  • Previous experience providing customer service for software applications  
  • Must be a self-starter and able to work with little direction
  • Must be a team-player and eager to learn
  • Ability to travel as needed

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within 3 weeks of submitting your application.

Sarah Colvill
Recruiter - Murray Professional

Specializing in matching talent with Human Resources, IT, Administrative, Sales, Marketing, and Customer Service roles.

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