Job Openings

Service Engineer

Houston, TX | Direct Hire

Post Date: 09/22/2017 Job ID: 14910 Function: Engineering Pay Rate: $65,000 - $70,000 Base Salary + Bonus + Benefits

SERVICE ENGINEER

SUMMARY

A large international manufacturing company is looking for a Service Engineer for a full time direct hire position in their NW Houston Distribution center to help Field Service Managers, Technical Hotline, and all requiring parties with technical & engineering support.  All Qualified candidates are encouraged to apply.  

Position Type: Direct Hire

Position Location: NW Houston, TX

Position Pay: $65,000 - $70,000 Base Salary + Bonus + Benefits

RESPONSIBILITIES:

  • As the company’s main technical expert in the assigned areas, this position provides technical and engineering support to the Field Service Managers, Technical Hotline, dealers, and all internal parties requiring it.
  • Manages and conducts own independent research and analysis of data, field failures, test components, systems and entire units; communicates with suppliers, and other inside and outside resources to achieve the quickest possible problem resolution.
  • Communicates and issues technical bulletins to technical staff
  • Research and analyze the technical, operational and other product problems reported by dealers, Service Managers, Technical Hotline or discovered through internal test activities
  • With focus and priority to develop field service solutions quickly, verify reported issues, find the root cause, and validate field service solutions independently
  • Communicate with suppliers, Parts department, Warranty and other involved parties to implement field service and production changes/solutions quickly and effectively
  • Technical Bulletin Publication; Expeditiously authors and publishes technical repair solutions to Technical Hotline, Service Managers, through bulletins or bulletin boards or appropriate electronic means
  • Assists with the development of training in troubleshooting, diagnostic and unusual or complicated repair procedures.

REQUIREMENTS: 

  • Bachelor’s Degree in technical engineering or similar required.
  • Previous demonstrated experience with the hands-on repair of vehicles, industrial / agricultural vehicle, or related equipment.
  • Excellent verbal and written communication skills and Good presentation skills.
  • Ability to communicate effectively to develop written reports and to provide instructions and guidance to corporate and dealer service support personnel.
  • Skilled in the resolution of technical problems, including but not limited to mechanical, electrical, electronic, and hydraulic issues
  • Ability to read and understand blueprints, technical manuals, parts manuals, etc.
  • Ability to remain tactful in challenging and argumentative situations. 
  • Advanced or Expert level knowledge of Microsoft Office Applications Excel, Word, PowerPoint, and Outlook)
  • Ability to manage and complete assignments in a fast-paced environment with frequently changing priorities
  • Ability to travel up to 25% of the time independently
  • Valid Driver’s license with a clean driving record

BENEFITS:

  • Full Benefits (Medical, Dental, Vision)
  • 401K & PTO
  • Bonus

Daniel Heidrick
Recruiter - Murray Technical

Specializing in placing talent in Engineering, Manufacturing, and Operations roles.

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